Terms & Conditions

1. Who we are

Não Somos AI is an independent creative and digital services project, operated by Nuno Couto in Portugal. You can reach us by email at geral@naosomosai.pt or by phone/WhatsApp at +351 961 578 618.

2. Our services

We create websites and applications, brand identity, SEO and Google presence, marketing and social media, and we provide maintenance and support. The exact scope of each project is always set out in a written proposal or quote, accepted by both parties before work begins.

3. Quotes and payments

• Package prices shown on the site include VAT at the legal rate in force, unless stated otherwise.
• Bespoke projects are subject to a specific quote, valid for the period stated within it.
• For bespoke projects paid in two instalments, 50% is due on appointment. The second instalment is invoiced only after written approval of the visual direction and before final development or publication. Visual approval does not replace final technical acceptance.
• Recurring operational plans, billing cycles and cancellation terms are defined in the accepted proposal.

4. Delivery timelines

The timelines indicated assume the timely delivery, by the client, of content, access, materials and approvals required. Delays in delivering these elements proportionally extend the agreed timeline.

5. Intellectual property

Upon full payment, the rights to the final result of the project are transferred to the client, except for third-party components subject to their own licences (for example fonts, libraries or licensed images). Não Somos AI reserves the right to publicly reference the work in its portfolio, unless a confidentiality agreement states otherwise.

6. Client obligations

• Provide truthful information and the necessary rights over the content you give us.
• Ensure you are authorised to use any brands, text and images provided.
• Review and approve deliverables within the agreed timeframes.

7. Warranties and liability

We are committed to delivering high-quality services. We do not, however, guarantee specific business outcomes (such as exact search-engine positions, sales volume or reach), as these depend on external factors beyond our control. Our liability is limited, in any case, to the amount actually paid for the service in question.

8. Domains, hosting and third-party services

Recurring hosting is billed from the publication date. While the hosting plan remains active, it includes renewal of one standard .pt or .com domain, SSL, backups, updates, monitoring and one monthly change to existing content up to one hour, with no rollover. Premium or additional domains, email, licences and third-party tools may have their own costs. Extra time, pages and new features are quoted separately. Availability is also subject to the relevant providers’ terms.

9. Cancellation

One-off projects may be cancelled in writing; the amount due corresponds to work completed and non-recoverable third-party commitments up to that date. Recurring plans end under the accepted proposal without limiting mandatory consumer rights.

10. Governing law and dispute resolution

These terms are governed by Portuguese law, without prejudice to mandatory applicable rules. In a consumer dispute, the consumer may use the competent alternative dispute resolution body. Court disputes are submitted to the competent Portuguese courts under the applicable legal rules.

11. Changes

We may update these terms to reflect legal changes or changes to our services. The version in force is always the one published on this page, with its update date.

Contact

For any question about these terms, write to geral@naosomosai.pt.